Zoom, WhatsApp and FaceTime prove a hit with elderly

Home Instead, a company providing care for clients in their own homes, has conducted a survey which reveals that 75 per cent of elderly people in the local area are using Zoom, WhatsApp and FaceTime in order to check-in and connect with loved ones.

And sixty-one per cent of older people said hearing more from their relatives made them feel more loved, and 44 per cent more valued.

Alison Scutt of Home Instead Senior Care in Uckfield and Lewes.

As visits with family have come to a halt since the lockdown, people have been turning to technology to bring their families together in new ways.

Encouragingly, 84 per cent of over 65s have enjoyed hearing more from their children, grandchildren and extended relatives since self-isolation began and over 84 per cent of over 65s are planning on continuing to use these technologies post-crisis to stay in better contact with their families.


Alison Scutt, owner of Home Instead, Uckfield and Lewes, said, “It is very encouraging to see how families have been using technology to overcome the challenges of communication during the pandemic.

“Doing something new can create feelings of stress and uneasiness, but we are so pleased that technology has helped some of the most vulnerable and isolated members of the community stay connected. These are the people that are at the very heart of our service.” 

Human touch

Alison continued, “We believe that technology will remain an important part of our lives as we come out of lockdown, but it will never replace the human touch.

“Many of our CAREGivers have enjoyed teaching their clients how to use Facetime and What’s App, and the feedback from of our clients’ family members has been really positive.”

The research carried out by Home Instead comes as it sees increased demand for its technology support services, which include tablet devices specially designed for older people, and home sensor technology to provide check-ins and alerts to family members showing loved ones are safe.


To learn more visit the Home Instead website at https://www.homeinstead.co.uk/lewes-district-uckfield or call 01273 437040.

• Contact details for Home Instead Senior Care can be found 24/7 in our Uckfield Directory. Look for the name or search in the category for Care Services, Domiciliary Care, or Home Care services.

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