There was a treat for customers calling in at Specsavers in Uckfield on Thursday when staff made cupcakes for sale in aid of the Alzheimer’s Society.
They were inspired to boost fund-raising for the charity after receiving training as Dementia Friends.
Store manager Mandeep Nayee said the training was eye-opening. Many of the team thought dementia was something that happened to everyone but soon realised that was not the case.
They learned that different areas of the brain controlling different aspects of yourself, such as movement or memory, could be affected by the disease. No two people were necessarily affected in the same way.
The Specsavers team have learned how best to work with people who might have dementia, being aware of the effects of the surroundings on them, how to relax with them, and how choice of words makes a difference.
It is much better, for example, to talk about glasses for TV or driving, rather than for long distance.
Mandeep said he was really pleased to have undertaken the dementia training. “I believe it is something every person in a customer facing role should be aware of.”