Seal of approval for Uckfield CAB

Uckfield Citizens’ Advice Bureau is the tops – and that’s official.Citizens Advice Bureau

Every user in the first three months of the year was ‘happy’ or ‘very happy’ at the service they received.

There were no complaints by the 422 clients in the period January to March.

Forty per cent of the people helped had a disability or long-term health problem. One in five were 60 or over.


Welfare benefits represented more than a third of the issues raised by users.

Debt problems represented 13 per cent, employment ten per cent and housing nine per cent.

A performance report to last night’s (July 17) meeting of Uckfield Town Council’s general purposes committee said: “The Uckfield team achieved some impressive outcomes for one in six clients.

“This included securing over £100,000 in improved financial outcomes in this quarter.


“This could be anything from an increase in benefits, compensation, a refund, debt written off, successful appeal or challenge.

“The team gained £60,848 in additional income (eg: benefits/tax credits) for clients over this period.”

A total of 13 people who were homeless or threatened with homelessness were assisted in the same period.

The report also highlighted the difficulties some people face with the benefits system which the report said “remains slow and difficult to navigate for clients – especially those without internet access.

Universal Credit

“We are currently working with Wealden District Council to ensure we can effectively support the transition to Universal Credit which is happening over the course of the next year.

“Experience to date has shown some clients facing long waits for an help – in one case a mother of three, deserted by her partner, had to wait around three months for her claim to be processed and had to rely on the Foodbank to see her through in the meantime,” the report to councillors said.

See also:

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