Water company says thank you to people responding to its appeal

Update on Monday, August 10: South East Water says thank you to people who have reduced their water use following an appeal from the company but adds demand needs to be cut further.

It treated and supplied 665 million litres of water on Saturday. This was less than Friday, but still 130 million litres more than usual.

The company said: “We’re doing all we can by fixing leaks on our pipes, and we’ll continue to work around the clock to get enough treated water into our network to meet demand.”


South East Water says demand for tap water is extremely high and some people have been without water as a result.

“We need you to help cut demand further while the heatwave continues. That means reserving tap water for essential use only.”

Uckfield News story on Saturday, August 8: Heatwave conditions led South East Water to issue a ‘flash’ request to customers this morning (Saturday, August 8) to only use tap water for only drinking, hygiene purposes and cooking.

Arlington Reservoir , one of South East Watr’s major storage facilities. Photograph taken in May 2020.

Tanya Sephton, the company’s customer services director, said it was not a hosepipe ban but people could help their community by not using them, or sprinklers and jet-washers, during the heatwave.

She said the “very high demand” led to some people in its supply area being without water yesterday (August 7).

South East Water treated and supplied a record 696 million litres of water on Friday – 150 million litres more than normal.

In a message to customers, Ms Sephton said: “With more people at home and UK residents on staycations in our region we are in an unprecedented situation.”

An infographic published by South East Water showing how demand has soared as the thermometer has risen

You can read the water company’s tips for saving water in the home and garden on its website at this link.

See also:

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Thirty studio flats could be built in Little Horsted

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