Uckfield rail line passengers whose trains are late should note the time when their service arrives.
That’s the advice from train operator, Southern, which has launched an enhanced compensation scheme for season ticket holders.
A spokesman for the company told UckfieldNews.com:
“Our new enhanced compensation scheme is available to all season ticket holders, regardless of which part of the Southern network they travel on, not just the Uckfield Line.
30 minutes or longer
“If a Southern or Gatwick Express season ticket holder is delayed by 30 minutes or longer on a train that is covered under their season ticket for 12 days in any business period (we are currently in the business period that runs from 1st to 28 February), they can claim for either two Day Return journeys anywhere on the Southern and Gatwick Express network or rail travel vouchers to the value of a single journey between the stations on which their season ticket is valid.”
Details of the enhanced scheme can be found here
From this webpage, customers can download a form.
The spokesman continued: “Clearly, in order for the form to be filled out, passengers will need to keep a log of any trains they travelled on that were 30 minutes or more late and if there are 12 within a given business period, they can claim the enhancement. This is in addition to the normal terms of our Delay Repay scheme, not instead of.”
Details of the company’s “delay repay” scheme can be found here
A reader had asked us why Southern could not run a compensation scheme similar to the one a year ago when the route was closed north of Oxted following a landslip.
The Southern spokesman said: “The compensation paid as a result of the Oxted landslip was a one-off payment because of a single incident which blocked the line.
“This enhanced scheme is designed to compensate season ticket holders in addition to our normal compensation scheme if the performance of their train comes under the qualifying criteria.”
The reader also asked if we knew of anywhere where backdated information could be obtained.
Such information is not available on the Southern site but – thanks to advice via social media – two sites have been pointed out.
One is Realtimetrains, which appears to have information for a month, and the other, covering a longer period is Recenttraintimes These websites are external links and we have no way of verifying the information.