Neva, which is based at Piltdown, near Uckfield, wants its customer relationships to be transparent and the document helps them to do that.
It has been produced in advance of new data protection regulations (GDPR) being launched in May, and as the Bank of England, via the FCA, reviews the potential for mis-selling of personal motor finance products.
Neva says they want to reassure customers that ‘Treating Customers Fairly’ is at the core of everything they do.
The company says: “To demonstrate this we created a document that allows customers to understand their journey with Neva.
“This allows them to see who will be handling their data and the six steps from quotation to delivery, and know at every step how they will be updated and by whom.
“Most importantly, before any customer places their business with Neva, they can fully understand what steps and processes Neva has to undertake to ensure they have all the information they require to make an informed choice, and how Neva will never commit a customer to a financial agreement they cannot afford.
“We look forward to explaining this journey to all our potential new customers.”
The document covers sales consultation, credit approval, order confirmation, procurement, finance documentation and delivery.
• Contact details for Neva Consultants can be found 24/7 in our Uckfield Directory. Look for the name or search in categories for Fleet Management, New Cars, Vehicle Contract Hire, or Vehicle Finance.