Uckfield estate agents Peter Oliver have won awards for best customer service in Uckfield, and in Sussex, from the British Property Awards, both for the second year running.
The company was first measured for its performance, by mystery shoppers, against 25 criteria with the results then compared with other estate agents in Uckfield.
Eight Uckfield estate agents were included in the 2019 surveys and Peter Oliver was chosen to win the top Gold Award.
The company’s results were then measured against those of estate agents across Sussex and this week they heard they have won the top Gold Award in that category too.
They won the same awards last year so were delighted with the latest news.
British Property Awards director David Gregory told Uckfield News: “They were very worthy winners.”
Continuity and stability
The surveys, carried out over a period of months, to ensure continuity and stability, covered queries made by phone and email, with answers assessed for willingness to assist, quality, knowledge of the local area, and property stock.
Peter Oliver directors Owen Badman and Nick Gulliver said customer service was extremely important to them so to have confirmation that they were doing a good job made them “very happy”.
The business, which employs six people, celebrated its second anniversary in town this year and is pleased to still be growing.
Owen and Nick said there had been concern about the state of the property market but their agency were still selling homes, with two going inside the past week. “There are still buyers out there,” they said.
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