China, Japan and Vietnam are three of the top holiday destinations favoured by customers of Baldwins Travel – Uckfield, at the moment.
Back in the 60s when longest-serving team member June Stott first worked in the industry, people were only just beginning to venture out of the country to places such as Lloret de Mar and Tossa de Mar in Spain and Rimini, Italy.
Now travellers are more adventurous and the experienced Baldwins team relishes putting together tricky itineraries in just the same way they take pleasure in finding the perfect package for more simple trips away.
Uckfield branch manager Laura Hill said each one of the team of six has travelled extensively, and regularly takes part in educational trips ensuring they have the latest information available for holiday-makers needing help and advice.
Laura said: “We are able to look after them and offer booking security. We can step in on their behalf and sort out any issues they may personally have, or, if anything happens to their holiday that is out of their hands, we are here.”
Since Baldwins Travel Group took over the Uckfield High Street shop seven years ago staff have doubled their turnover of sales of holidays and Foreign Exchange.
Joint managing director of the family business Nick Marks said the company had complete confidence in maintaining a High Street presence, so much so that they have opened three new shops in other Kent and Sussex towns over the past three years, taking the total number to eight.
He said: “People are short of time and pleased to have help with research when planning a holiday.”
He added: “A great example of how this helps is looking back at the ash cloud crisis in Iceland in 2010 which disrupted holidays. People who booked independently online had no redress, while travel agents, and their suppliers, took responsibility for the holidays booked through them.”
No difference in price
And, he said, Baldwins Travel Group had access to all the deals offered to people researching their own holidays, and more. “There is no difference in price whatsoever.”
He added: “All of our branches welcome people to call in at their shop for holiday advice – and there will be a cuppa on offer as you discuss booking options.
• Baldwins Travel has Foreign Exchange bureaux in all branches including Uckfield. Competitors’ rates are checked daily to ensure the travel agent matches or makes a better offer. If you find a better rate of exchange elsewhere Baldwins Travel will match it.