Customers of South East Water will be paying less for their water from April 1 with extra help also on offer for those struggling to pay their bill or who are in debt.
South East Water is encouraging customers to go online to find out how their water bills are helping to improve water supplies and to find out the range of payment options available.
The company has a new customer care team to help customers who are struggling with their bills and has introduced a new social tariff designed for those most in need.
Steve George, customer services director, said: “We encourage our customers to contact us as soon as possible if they are facing difficulty with their bill. Our specially trained customer care team talks through the range of payment options available as well as the special tariffs and support we offer.
“This includes the new social tariff now available for eligible customers which can result in up to a 40 per cent reduction being applied to their current tariff across all charging methods – unmetered, metered and assessed.”
Further information on the range of payment options available can be found at www.southeastwater.co.uk/