The local bureau has told Uckfield Town Council that its team has helped a number of clients who have had no universal credit support at all for up to four months.
The implementation of universal credit, and the wider operation of the welfare benefits system, is one of the organisation’s current areas targeted for action.
Other areas include fuel poverty where it is about the launch its Warm in Wealden campaign to help clients keep warm this winter; employment rights, including zero hours contracts and maternity rights; and scams.
Citizens Advice tells the council it works with a range of partners across the county as part of Trading Standards Friends against Scams initiative.
It says: “In addition to providing advice to individual clients we publicise hints and tips and warning about local scams through our Scam of the Month initiative.”
Thirty volunteers help out at Uckfield Citizens Advice. They are supported by full-time equivalent advice session supervision, four days a week specialist money advice support, three days a week admin support, a share of full-time equivalent trainer and access to the help of specialist staff.
Wealden Citizens Advice is also supported by eight volunteer trustees.