Uckfield-based contract hire and fleet management company Neva Consultants and a leading UK communications service provider have signed a contract, worth at least £3 million, to work together over the next three years.
The two businesses have agreed to provide each other with their services exclusively during that period.
Neva Consultants’ award-winning fleet management solution ‘e-Fleet’ will be embedded into Focus Group processes while Focus is supplying Neva Consultants’ head office and their 29 sites across the UK with 135 hosted handsets.
Focus Group, who are based in Southwick, have a fleet of 100 vehicles but, through growth and acquisition, are forecasting to increase it to 200 vehicles over the next three years.
The Neva Consultants Fleet 360 model aims to provide the company with the best combination of advice, products, competitive pricing and outstanding service.
Neva Consultants, whose headquarters is at Piltdown, have worked closely with Focus to reduce the company’s costs and individuals’ taxation. To achieve this they are focused on lowering the group’s carbon footprint by optimising vehicle choices and staying within a maximum CO2 emission of 110g/km limit.
Hybrid and electric vehicles
Currently they are discussing how hybrid and full electric vehicles could be integrated into company car policy to bring the carbon footprint even lower.
In return Focus is installing a VOIP telephone system across all Neva Consultants’ sites.
Previously Neva dealt with multiple vendors, contracts, and telephone systems, where all outbound calls incurred costs.
Now they have the scalable yet simple-to-manage telephony solution making it easy to divert or forward calls between sites and mobile numbers so customer calls are always answered.
They are also taking advantage of the feature-rich set, in particular CRM integration and call recording, which ensures Neva Consultants are fully compliant.
The new system has transformed Neva Consultants’ ability to communicate with, not only their customers, but their colleagues across all of their sites.
The projected cost savings alone have more than paid for the system upgrade that has helped Neva efficiently manage their calls and improve overall customer service levels.
The two companies have a wealth of experience within their industries. They both offer highly trained teams who can provide expert advice within their working field.
Both business pride themselves on consistently increasing their customer base and say they are delighted to come together to help each other continue to grow.
Neva Consultants managing director Graham Prince said: “I am delighted to sign this contract with such a reputable and high profile company as Focus Group.
“Their attention to detail has been exemplary and the implementation and switch over to the new hosted phone system was seamless.
“As an Financial Conduct Authority regulated business having call recording to protect the interests of our clients is a requirement, and serves to protect both client and company alike, but with locations spread across the country this was no small job to ensure all were fitted and working on the same day.
“Focus Group were professional throughout and I can honestly say there was not one issue despite the complexities.
“We are obviously delighted to have been chosen to work closely with Focus Group to supply and embed our Fleet Management system “e-Fleet” to manage their fleet of company cars and opt-out drivers.
“Neva Consultants very much looks forward to supporting the company with their growth aspirations whilst ensuring at all times their duty of care around vehicles is at the forefront of all of our advice and guidance.”
Focus Group managing director Ralph Gilbert said: “I have worked with Neva Consultants for a few years now and I’m pleased to say they have been one of our preferred brokers for our vehicle contract hires for the last 18 months – long may this continue.
“Not only do they provide us with competitive quotes immediately, they will go out of their way to gain all the necessary information.
“Neva are efficient, cooperative and do everything they can to obtain the most competitive price for our fleet vehicles.
“As our fleet grows along with our company, we are very much looking forward to continuing to work with Neva Consultants.”