Lampon Lets’ commitment to providing round-the clock support for landlords and tenants is highlighted by a new message featuring on boards across the area.
Almost every home now let through the Uckfield-based independent agency is on a fully managed basis, which means property owners entrust the company to look after all aspects of the rental process.
Lampon Lets says its Managed 24/7 approach brings huge benefits to landlords and tenants – and it is keen to shout about it.
Property owners opting for full management with the agency free themselves from the day-to-day responsibility of liaising with tenants, registering deposits, monitoring and collecting payments, resolving maintenance issues and generally administrating the legal complexities of tenancies.
The firm’s professional status gives clients extra reassurance and financial safeguards, so they know their income and investment are always protected.
Tenants whose homes have Managed 24/7 cover also benefit from renting through a company which adheres to a strict code of conduct. Deposits are safe and maintenance issues will be resolved in a timely manner.
Another key feature of the 24/7 service is that landlords and tenants know the business is never ‘closed’. Out of hours, office phone lines are diverted directly to the lettings team, so callers can seek advice, leave a message or request a call back.
One of Lampon Lets’ directors, Lucy Lowe, explains: “I and my colleagues regularly work evenings and weekends – because that’s what often suits landlords and tenants best.
“Generally speaking, people don’t phone after hours unless they have something important to say. They may want to book or change an appointment. Equally, issues can arise at even the best-maintained properties and callers may want to report a problem.
“Unlike some letting agents, we don’t just leave it up to an unmonitored office answerphone. At Lampon Lets we endeavour to pick up calls personally or respond to messages left on our mobiles. It’s all part of our commitment to letting property properly.”
Find local organisations in our Uckfield Directory