Praise is heaped on staff at Temple Grove nursing home, between Uckfield and Crowborough, in a new Care Quality Commission inspection report.
The overall rating for the home, at Herons Ghyll, is ‘Good’ but ‘excellent’ care is recorded for people with complex needs and the service is said to be used as a first point of call for local health commissioners.
Commissioners of Continuing Health Care gave the home a glowing testimonial which is included in the CQC report.
Their care manager told inspectors – who made an unannounced visit – that no other provider in the area could look after complex cases and because of that people were being left in hospital.
“Temple Grove have the skills to look after complex clients and despite tight budgetary pressures we have managed to significantly increase the fees we pay to reflect the level of care provided here.
“We increased the fees because no other nursing home would touch the people we refer here and they were just staying in hospital.”
One relative told the CQC inspectors: “This home is just fantastic. I used to teach health and social care and I dug my heels in and insisted my husband was brought here. It’s like a home from home.
“The staff are excellent, always smiling, compassionate, and happy to talk to me or my husband.”
Inspectors said: ”When we asked what made this service stand out we were told: ‘They liaise very well with the specialist Parkinson nurse and consult me over any changes to medicines.
‘They work well with occupational therapists and provide equipment and assessment when we need them.
‘The staff spend so much time talking to my husband and asking him what he wants.
‘The local reputation of this place is fantastic and well-deserved, that’s why I was prepared to wait weeks in a hospice to place my husband here.’”
Other glowing testimonials were also collected by the CQC inspectors.
The report highlights attention to detail at the home, such as medicines being administered by a registered nurse wearing a tabard indicating she was not to be disturbed during the medicines round.
“The nurse clearly cross-referenced information between the medicine administration record chart and the blister packs and was careful to check the identity of each resident.
“The nurse took time with each resident supporting them to take the medication.”
Staff are described as “sitting appropriately and focussing on the task” at mealtimes.
“Some people were actively helped with choices and some made use of printed menus on each table. Staff encouraged some conversation, but only where people wanted to speak.
“The food was well-presented and hot, with prompt service.”
The report says staff treated people as individuals with dignity and respect. They were knowledgeable about people’s likes, dislikes, preferences and care needs and skilled to approach people in different ways to suit the person and communicate in a calm, friendly manner which people responded to positively.
“People’s health was monitored and they were referred to health services in an appropriate and timely manner. Any recommendations made by health care professionals were acted upon and incorporated into people’s care plans.
“People with complex care needs were given excellent care and the service is used as a first point of cal for local health commissioners.”
Read the full report on the CQC website.