Great reviews have helped Beechwood Bed and Breakfast at Halland win a coveted VisitEngland ROSE Award in recognition of the service they offer guests.
VisitEngland singled out some of the Beechwood reviews when announcing the award. It said there were numerous examples of the “exceptional hospitality” offered by Carol Hyland and Ceri Stenner who run the B&B.
Two of those reviews read:
“This was the most beautifully and tenderly I have ever felt cared for in a B&B or hotel. I really did forget I was there as a booked-in guest and felt like a friend who had been invited.”
“We had a lift from Ceri to the opera at Glyndebourne, and he collected us later. We shall certainly return to be pampered by Carol and Ceri in the future.”
VisitEngland says the ROSE award is designed to showcase establishments that provide the warmest of welcomes. There are 100 recipients, all Visit-England-assessed accommodation providers where the owners, managers and staff “really know how to delight their customers, irrespective of their star rating, style or type of accommodation”.
Carol and Ceri, who already have the top 5* Gold Award from Visit England in recognition of “exceptional quality within a property’s star rating or for outperforming a star rating” and the organisation’s Breakfast Award, were delighted with the latest accolade.
They said they enjoy looking after their guests and their aim is to provide everything they might wish for, from dressing gowns and slippers, to hair-dryers and mini-fridges, and a huge choice of food on the breakfast menu including a cooked breakfast, in addition to a warm welcome on arrival over a cup of tea or coffee and cake or biscuits.
They enjoy going out and about within Sussex themselves and so are able to recommend places to see, and pubs and restaurants to eat in.
Carol said: “Before the kids went to university there were always friends of friends in the house and it was always busy. Running the house as a B&B has brought it back to life. We are happiest when we have guests.”
When the guests are out and Ceri is at work Carol can usually be found with a paintbrush in her hand and the couple are constantly redecorating and refurbishing.
“We know the standard we have to maintain,” said Carol. She added that she has a nursing background and enjoys caring for the guests while Ceri is a musician and so their Glyndebourne visitors enjoy spending time with him.