Mobile phone antennas (stock photograph)

O2 phone users miss calls during Uckfield masts work

Upgrades to mobile telephone masts in the Uckfield area have led to O2 users missing calls and texts.

The intermittent problem has lasted a number of days but the company says equipment has been replaced and it continues to “monitor performance”.

Problems reported to 02

One New Town resident told UckfieldNews.com:

“The trouble is you don’t know a fault is there until someone tells you they have been trying to phone you, or you move to another mast area and a whole load of texts and missed call notifications drop in.

“I registered a complaint on the O2 website at lunchtime and got a reply that they knew there was a fault and they were fixing it.

Registered another complaint

“I went to Tesco and my phone immediately pinged in a load of texts and missed call notifications.

“I thought the fault was fixed, but when I got home – no, it was still not working.

“I registered another complaint on the O2 website, where it claimed everything was functioning normally in Uckfield.”

The next day, there were still no calls until the O2 customer went to the Bird in Eye farm shop and “outstanding texts and call notifications flooded in”.

“I returned home and still couldn’t receive calls or texts.”

She made a further complaint to a call centre and was told that O2 had had a large number of complaints about the same problem in this area and were working to fix it.

What 02 told us

An O2 spokesperson told UckfieldNews.com:

“As part of our £3 billion network modernisation program, we’ve recently been upgrading our masts in the Uckfield area.

“Some customers may have experienced intermittent issues as we needed to replace equipment on one mast (which was completed on July 20) and we continue to monitor its performance.

“We apologise for any inconvenience.”

 

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